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Rider principles

Fasten aims to be a safe and enjoyable experience for everyone. We designed these rules to ensure that both drivers and riders have a safe and enjoyable experience when using Fasten. We hope you take a moment to familiarize yourself with the following guidelines.


Mutual respect

Please be on time for your ride. It’s okay to chat with other people in the car, but please understand that you will meet people who may look or think differently than you. Please respect these differences. No sexual conduct between drivers and riders - or with fellow passengers - is permitted.


We ask you to please avoid shouting at your driver as it is rude and impolite.


Do not damage drivers’ property. This includes damaging the car, breaking or vandalizing a phone, intentionally spilling food or drink, smoking, or vomiting.


Safety emphasis

Please ensure you follow the local law while getting to your destination. Buckle up when you get into the car.


Only individuals over 18 years old can have a Fasten rider account. Children are only allowed if a parent or guardian are with them at all times. Children age 8 through 12 shall use an appropriate child restraint or wear a safety belt that is properly adjusted and fastened. Children under age 8 and less than 4 feet 9 inches tall shall be properly fastened and secured by a child restraint system such as a car seat. Violation of the child restraint law is a standard offense.


Zero Tolerance

Fasten has a zero tolerance policy regarding weapons, drugs or alcohol. Fasten prohibits riders from carrying firearms in a vehicle while using our app. Violation of Fasten’s zero tolerance policy on weapons means being permanently blocked from using the Fasten platform.



Fasten is committed to building an inclusive community of riders and drivers that reflects the diversity of the cities we operate in. As such, Fasten prohibits discrimination against riders or drivers on the basis of race, religion, national origin, disability, age, sex, marital status, gender identity, sexual orientation or any other characteristic protected under applicable federal or state law. Any violation of this policy may result in immediate suspension from the Fasten platform.


Fraudulent and Unacceptable Behavior

Fasten reserves the right to review any account suspected of fraudulent behavior and may deactivate any account(s) associated with fraudulent activity including abusing promotions; collusion between rider and driver; disputing fares for illegitimate reasons; or duplicate accounts.



Last updated: September 7, 2017


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