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Pre-authorization of payments

Fasten is committed to preventing fraud. When requesting a ride with Fasten , you may see an authorization hold of up to $15 on your chosen payment method. This temporary hold is only taken to verify your payment method, and to prevent your card from being used without your approval.

A pre-authorization hold is not a charge. The hold will be immediately released as soon as your trip is completed and paid for. If your fare is more than the pre-authorization, you will see two charges for your trip—the pre-authorized amount and the remaining amount.

If you have any questions or concerns about specific charges, please reach out to the Support team.

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