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Unsafe or threatening behavior

If the driver or rider feels unsafe or threatened they may terminate the ride at any point during the ride. In the case of an emergency, please dial 911 or contact your local law enforcement.


If such situation occurs, regardless of severity, please contact support immediately. Our Trust & Safety team will review the incident and take appropriate action. Fasten has a Zero Tolerance Policy with regard to the use of drugs, alcohol, and/or weapons.


If you have reason to believe a driver or rider has violated our policy, please report your experience through the support section of the app or send an email to us at

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