You can cancel your trip up to 5 minutes after the driver accepts it without incurring a cancellation fee. Any cancellation made after this window, will be subject to a cancellation fee, paid to the driver. If after arriving at your pick-up location, your driver waits for an extended period of time with no response from you, you can be charged the same fee.
Repeat requests and cancellations will be subject to a cancellation fee.
Any disputes can be made by reaching out to Fasten Support.
Please let us know anything else you think will help.