Your Reliability Rating is the percentage of the minimum hourly guarantees you completed out of the total number of hours you signed up for in the previous 2 weeks. For example, if you signed up for 6 minimum hourly guarantees and completed only 5 of them, your Reliability Rating would be 83%.
We use this rating when we offer minimum hourly guarantees to you, our drivers. Only drivers with a certain minimum reliability rating are eligible for this promotion. You should try keeping this rating as high as possible by signing up and completing only the hours you can work.
Please let us know anything else you think will help.