Just like any other business that accepts only cashless forms of payment (credit cards, Paypal, ApplePay, etc.), we are subject to credit card processing fees. Our credit card processor withholds a percentage of each charge amount plus a flat, per transaction fee.
These fees are itemized on your weekly statements and are deducted from the gross fares. For example, when riders complete a $10.00 ride you receive $9.41 after the credit card processor fees (2.9% + $0.30) are withheld. Please note that these fees are only applied to the actual cash amount charged to riders. Amounts covered by rider promotions are not subject to such fees.
Finally, the cost of the weekly earnings direct deposit ($0.50/week) is added to the Credit Card Processing Fees as well.
Please let us know anything else you think will help.