In the case of any event that requires a cleaning fee; a driver MUST submit a request for a cleaning fee within 24 hours of the completed trip. The request must include at least 2 images of the incident INCLUDING a picture of the the incident and a wide shot picture that shows the entire seating area. After a cleaning fee request has been submitted, a Fasten representative will contact the driver to address compensation.
To request a cleaning fee, follow these step-by-step instructions:
Cleaning fee compensation WILL NOT be granted without proper images included in the request.
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